Shipping policy

Shipping Policy

Thank you for choosing Thera Sportswear for your shopping needs. We are committed to providing a seamless and efficient shipping experience. Please review our shipping policy below for important information about shipping methods, delivery times, and more.

1. Processing Time: Orders are typically processed within 2-4 business days from the date of purchase. During peak seasons or sales events, processing times may be extended, and we appreciate your patience.

2. Shipping Methods: We offer various shipping methods to meet your needs. The available options and estimated delivery times will be displayed during the checkout process. Please note that delivery times are estimates and may vary based on your location and other factors beyond our control.

3. Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed during the checkout process before you confirm your purchase.

4. Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can track the status of your shipment through the provided tracking number on our website or the carrier's website.

5. International Shipping: We offer international shipping to select countries. International shipping costs and delivery times vary depending on the destination. Please note that customs duties and taxes may apply, and customers are responsible for any additional charges.

6. Delays and Issues: While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may impact delivery times. We appreciate your understanding in such situations.

7. Lost or Stolen Packages: In the rare event that your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to initiate an investigation and assist you in resolving the issue.

8. Address Accuracy: It is essential to provide accurate and complete shipping information during checkout. We are not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team at therasportswear@gmail.com or call +39 320 937 6847.

Thank you for shopping at Thera Sportswear. We appreciate your business!